Welcome to Halloween Props Hub! We’re dedicated to making your costume and prop shopping experience spooktacularly smooth. Below you’ll find all the details about our shipping and return policies.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer two shipping options to meet your haunting needs:
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE on orders over $50 | 15-25 business days after shipping | EMS |
Note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons (especially October), delivery times may be slightly longer.
International Shipping
We ship globally with the exception of some Asian countries and remote areas. All international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
Returns & Exchanges
Return Policy Overview
We want you to be completely satisfied with your Halloween Props Hub purchase. If you’re not happy with your item, we accept returns within 15 days of delivery.
Return Process
Follow these simple steps to return an item:
- Contact Our Team: Email us at [email protected] with your order number and reason for return.
- Receive Instructions: We’ll respond within 24-48 hours with return authorization and shipping instructions.
- Package Your Item: Securely package the item in its original packaging with all tags and accessories included.
- Ship Your Return: Send the package to our returns address:
Halloween Props Hub Returns
57413 Taku Avenue
Homer, US 99603 - Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.
Refund Timeline & Method
After we receive your return:
- Refunds are processed within 5-7 business days of receipt
- Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable unless the return is due to our error
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Adhesives (including specialty glues and tapes)
- Stage Paint and other consumable art supplies
- Opened or used makeup products
- Custom or special order items
- Intimate apparel (for hygiene reasons)
- Clearance or final sale items (as marked on product pages)
Important: All returned items must be in original condition – unworn, unwashed, with all tags attached, and in original packaging. Items showing signs of wear or damage may not be eligible for refund.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. Follow the standard return process and indicate you’d like an exchange. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help?
Our friendly customer service team is here to assist you with any shipping or return questions:
Email: [email protected]
Response Time: Within 24-48 hours during business days
Thank you for choosing Halloween Props Hub for all your costume and prop needs! We’re committed to making your theatrical, Halloween, and special event experiences truly memorable.